Communication

We take a deliberately minimal approach to user communication, out of respect for your time and your inbox.

Our Minimal-Email Philosophy

Most services flood your inbox with marketing newsletters, usage statistics, promotional offers, and re-engagement campaigns. We don’t do any of that. You’ll only hear from us for the service you’re using, notices we’re obligated to send, or updates you opted into.

Every email we send falls into one of three categories:

• Transactional — secret links, account notices, and billing notices. These are part of the service itself.
• Service and security notices — security advisories, breach notifications, policy changes, and deprecations. We send these when needed, including when we’re legally required to. They’re never marketing.
• Product news — feature announcements and similar updates. Strictly opt-in, rare, and every one includes a one-click unsubscribe.

No email we send contains tracking pixels or click-tracking links. We don’t know whether you opened an email or what you clicked, and we like it that way. Your inbox belongs to you.

Why This Matters

A privacy tool shouldn’t behave like a marketing platform. By keeping our communications minimal:

• We reduce the surface area for phishing and social engineering — fewer legitimate emails from us means suspicious ones are easier to spot
• We stay focused on running a reliable service rather than optimizing engagement metrics
• We respect the trust you place in us when you share your email address

The time other companies spend drafting campaigns, we spend on the service itself: core reliability, stronger privacy safeguards, and keeping up with jurisdictional and regulatory requirements.

Questions about our approach? Contact us.